Delivery is free across England excluding TR and PL postcode areas for all orders over 500kg, if your order is under 500kg there will be a delivery charge of £25. A next day service is available for an additional £15 which is applied automatically when selecting the next day service.
Delivery to Scotland, and the TR and PL postcode areas has a charge of £40 for orders over 500kg, if you order is under 500kg there will be a total charge of £65. A next day service is available for an additional £15 which is applied automatically when selecting the next day service.
Delivery to Highlands has a charge of £45 for orders over 500kg, if you order is under 500kg there will be a total charge of £70. A next day service is available for an additional £15 which is applied automatically when selecting the next day service.
Most products are delivered on pallets in which case trucks are used and a curb side delivery only can be guaranteed. We will do our best to deliver as close to the property if access allows. It is not possible to move pallets over loose surfaces eg gravel so please check before ordering. We are not able to carry materials up paths or to rear gardens. Access to sites must be on hard roads over which a vehicle can pass without sustaining or causing damage of any kind.
If you have any questions regarding this, please feel free to contact us
Refund policy under the distance selling act.
The consumer has a cooling-off period of 7 working days in which to cancel the order. The cooling-off period commences the day after the goods are received by the consumer.
Any cancellation of the order shall be made in writing to KG Smith and Son, 11 Forest Road, Hartwell, Northamptonshire, NN7 2HF within the cooling-off period.
The consumer has a duty to take reasonable care of the goods. The consumer will be entitled to a full refund for the goods, however any goods returned to the supplier will be at the consumer's expense or at a charge not exceeding the direct delivery or haulage costs.
If an order is cancelled or turned away (order not accepted) while the goods are in transit then a delivery charge of £35 plus vat per pallet will be applied.
Place your order by Thursday 19th for delivery before Christmas on Monday 23rd. We will not be delivering any orders placed after Thursday 19th until 2nd January.
Please be aware that due to a potential backlog of orders over the Christmas period, your deliveries in the new year may be delayed by a day or two, we will notify you of any changes and keep you up to date.